What should I do if my mobile device is lost or stolen?
Inform us as soon as possible so that we can block your account as a precaution. You can let us know by calling 514-557-8001.
- FAQ
- What is DH International Ltd?
- What is MoneyCell?
- Why MoneyCell at the ÉTS?
- What are the benefits of MoneyCell?
- Why must I open an account to take advantage of MoneyCell?
- How old must I be to use MoneyCell?
- Where can I register?
- Where is MoneyCell accepted?
- Does MoneyCell work with prepaid phones?
- Does MoneyCell work with all mobile devices?
- Does MoneyCell provide security provisions or measures against fraud?
- What is your policy on data security?
- Are there any fees associated with the use of my MoneyCell account?
- Can I have more than one MoneyCell account?
- What types of bank accounts can I link to my MoneyCell account?
- What is a pre-authorized debit (PAD) authorization form?
- How many bank accounts can I link to my MoneyCell account?
- Can I link my MoneyCell account to a banking account from any financial institution (bank, credit union, etc.)?
- How can I do my online banking (e.g. view my balance, pay bills, or transfer funds)?
- Where can I get a NFC tag?
- How do I activate the NFC tag received by mail?
- My NFC tag is damaged: how can I get a new one?
- What is the MoneyCell mobile app?
- How do I access the MoneyCell mobile app?
- How do I access my account with the MoneyCell mobile app?
- I’m having trouble to access the app. Why is that?
- Does the MoneyCell app use my Internet usage minutes?
- Will my account be automatically shut down if I don’t use it for a certain time?
- What is a mobile web browser?
- Where can I find support for my MoneyCell account?
- What should I do if my mobile device is lost or stolen?
- How will I know if I have been a victim of fraud?
- How can I dispute charges on my MoneyCell account?
- What is the difference between a dispute and a refund?
- Where and how can I get a refund for a purchase I have made?
- How can I cancel a payment?
- What is a PIN?
- Why must I enter a PIN for purchases of $15 and more?
- I forgot my PIN. What should I do now?
- What is a username?
- What is a password?
- I forgot my password required to access the MoneyCell website and the mobile app. What should I do now?
- I forgot my username required to access the MoneyCell website and the mobile app. What should I do now?
- When and how can I get technical assistance?
- Do I have to keep a minimum balance in my MoneyCell account?
- Is there a maximum amount that I can spend?
- How long does it take for the transaction to be withdrawn from my MoneyCell account?
- How can I reload my MoneyCell account?
- Is there a maximum amount per electronic funds transfer (EFT)?
- How can I withdraw money from my MoneyCell account?
- How do I add/confirm my bank account in my MoneyCell wallet?
- How long does it take to transfer funds from my bank account to my MoneyCell account?
- Why must I validate my bank account?
- Are there penalties for transferring funds to my MoneyCell account from a bank account with insufficient funds?
- What happens if I don't link my bank account to MoneyCell?
- How can I change the bank account linked to my MoneyCell account?
- How can I delete the MoneyCell icon or shortcut on my smartphone?
- If I delete MoneyCell from my phone, do I lose everything?
- How can I change my address?
- Can I change my mobile phone number?
- Where can I cancel my registration?
- Who can I send money to?
- How do I transfer money?
- How long does it take to transfer money to a friend with my MoneyCell account?
- Can I transfer funds to someone who has not yet registered to MoneyCell?
- What is the maximum account I can transfer from my MoneyCell account?
- Can I cancel a funds transfer that I have already done?
- How do I know if I have been sent money?
- What is the maximum amount I can transfer daily?
- What is the maximum amount I can transfer at once?
- Can I refuse a money transfer sent by another user?
- How can I use the coupons in my MoneyCell wallet?
- What is sponsoring?
- In my MoneyCell wallet, what does ‟Discounts accumulated” mean?
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- Contact Us
- FAQ
- Are there any fees associated with the use of my MoneyCell account?
- Are there penalties for transferring funds to my MoneyCell account from a bank account with insufficient funds?
- Can I cancel a funds transfer that I have already done?
- Can I change my mobile phone number?
- Can I have more than one MoneyCell account?
- Can I link my MoneyCell account to a banking account from any financial institution (bank, credit union, etc.)?
- Can I refuse a money transfer sent by another user?
- Can I transfer funds to someone who has not yet registered to MoneyCell?
- Do I have to keep a minimum balance in my MoneyCell account?
- Does MoneyCell provide security provisions or measures against fraud?
- Does MoneyCell work with all mobile devices?
- Does MoneyCell work with prepaid phones?
- Does the MoneyCell app use my Internet usage minutes?
- How can I cancel a payment?
- How can I change my address?
- How can I change the bank account linked to my MoneyCell account?
- How can I delete the MoneyCell icon or shortcut on my smartphone?
- How can I dispute charges on my MoneyCell account?
- How can I do my online banking (e.g. view my balance, pay bills, or transfer funds)?
- How can I reload my MoneyCell account?
- How can I use the coupons in my MoneyCell wallet?
- How can I withdraw money from my MoneyCell account?
- How do I access my account with the MoneyCell mobile app?
- How do I access the MoneyCell mobile app?
- How do I activate the NFC tag received by mail?
- How do I add/confirm my bank account in my MoneyCell wallet?
- How do I know if I have been sent money?
- How do I transfer money?
- How long does it take for the transaction to be withdrawn from my MoneyCell account?
- How long does it take to transfer funds from my bank account to my MoneyCell account?
- How long does it take to transfer money to a friend with my MoneyCell account?
- How many bank accounts can I link to my MoneyCell account?
- How old must I be to use MoneyCell?
- How will I know if I have been a victim of fraud?
- I forgot my password required to access the MoneyCell website and the mobile app. What should I do now?
- I forgot my PIN. What should I do now?
- I forgot my username required to access the MoneyCell website and the mobile app. What should I do now?
- If I delete MoneyCell from my phone, do I lose everything?
- In my MoneyCell wallet, what does ‟Discounts accumulated” mean?
- Is there a maximum amount per electronic funds transfer (EFT)?
- Is there a maximum amount that I can spend?
- I’m having trouble to access the app. Why is that?
- My NFC tag is damaged: how can I get a new one?
- What are the benefits of MoneyCell?
- What happens if I don’t link my bank account to MoneyCell?
- What is a mobile web browser?
- What is a password?
- What is a PIN?
- What is a pre-authorized debit (PAD) authorization form?
- What is a username?
- What is DH International Ltd?
- What is MoneyCell?
- What is sponsoring?
- What is the difference between a dispute and a refund?
- What is the maximum account I can transfer from my MoneyCell account?
- What is the maximum amount I can transfer at once?
- What is the maximum amount I can transfer daily?
- What is the MoneyCell mobile app?
- What is your policy on data security?
- What should I do if my mobile device is lost or stolen?
- What types of bank accounts can I link to my MoneyCell account?
- When and how can I get technical assistance?
- Where and how can I get a refund for a purchase I have made?
- Where can I cancel my registration?
- Where can I find support for my MoneyCell account?
- Where can I get a NFC tag?
- Where can I register?
- Where is MoneyCell accepted?
- Who can I send money to?
- Why MoneyCell at the ÉTS?
- Why must I enter a PIN for purchases of $15 and more?
- Why must I open an account to take advantage of MoneyCell?
- Why must I validate my bank account?
- Will my account be automatically shut down if I don’t use it for a certain time?
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- DH International Division MoneyCell
4258, rue De Bullion
Montréal (Québec)
H2W 2E7
Service à la clientèle: (514) 557-8001
Pour autre information: (514) 841-1001
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